Most simply put, ZuCamp is an online playground where children can come and play games, chat with friends and interact with exciting media.

Safety is one of ZuCamp's top priorities. In addition to some of world's most advanced chat filtration systems ZuCamp also employs a team of live moderators whose sole purpose is to keep ZuCampers safe.

We can retrieve usernames if you email us your full name along with your account email address to support@zucamp.com. If you know your user name but have lost your password then we can re-set it for you here http://www.zucamp.com/login/forgot-password.

Some ZuCampers may occasionally encounter a brown screen when they attempt to log-in to ZuCamp. Because we are in the beta-stage, also known as testing phase of ZuCamp, we are experiencing occasional server stability issues. Here is what we recommend if you are experiencing a brown screen:
1. Clear your computer's cache (also known as temporary internet files) and try logging in again. (Check out the FAQ question about clearing cache for more help!)
2. Try logging in again a few hours later, and if the problem is not resolved after 24 hours, let us know. Send us your username and we can dig in deeper.

Some ZuCampers may occasionally encounter log-in issues when they attempt to log-in to ZuCamp. Because we are in the beta-stage, also known as testing phase of ZuCamp, we are experiencing occasional server stability issues. Here is what we recommend if you are experiencing trouble logging in:
1. Usernames and passwords are case-sensitive. This means that you if your username is RockStar12, you must always use a capital 'R' and 'S', and lower-case letters for the rest.
2. Try clearing your computer's cache (also known as temporary Internet files) and try logging in again. (refer to FAQ #7 or give us a shout and we'd be happy to walk you through this process)
3. Try logging in again a few hours later, and if the problem is not resolved after 24 hours, let us know. Send us your username and we can dig in deeper.

Your ZuCamp membership fees go first to make ZuCamp a safe and fun experience. However, something even more exciting happens when you purchase a ZuCamp membership... kids get to go to camp in the developing world. ZuCamp is owned by Children's Camps International, a non-profit organization that assists churches in the developing world to initiate effective, ongoing children's programs in their community. It's an exciting and transformational process. Because it only take $5 to sponsor a child to attend a 1 week day camp program and a weekly follow up program (kids club) all year long your membership could send several children to camp each year. Check out www.ccicamps.com for more details.

ZuCamp is owned by Children's Camps International, a non-profit organization that has been an innovator in Christian camping since 2003. What that means is all profits created by ZuCamp go directly to sponsor children in the developing world to attend local camping programs. The benefits of membership are amazing... a cool online camp experience for you and a life changing camp experience for children around the world!

We are so confident that you will be thrilled with the content of ZuCamp and its missional cause that we offer you a 30 day money back guarantee. If you are dissatisfied with your ZuCamp experience please contact us at support@ZuCamp.com. We would be happy to give you a full refund!

It can happen that your flash player will believe it has completed loading the opening video if your computer temporarily looses connection to your ISP or your service slows significantly. This can be easily remedied by clearing your browser's cache and refreshing the ZuCamp page.

Clearing the Cache

Microsoft Internet Explorer 8.0
1. Open Internet Explorer.
2. Click Tools in the upper toolbar or click on the Tools icon.
3. Click Delete Browsing History.
4. Click "Temporary Internet Files".
5. Click Delete.

Safari 5.0
1. Open Safari.
2. Click on Tools (gear icon in the upper right toolbar) and Select Reset Safari.
3. Click Empty Cache.
4. Click the Reset button.
5. Exit and re-launch the browser.

Google Chrome
1. Click Tools (wrench icon in the upper-right corner).
2. Select Options.
3. Click the Under the Hood tab.
4. Click Clear browsing data - select empty the cache.
5. You can also choose the period of time you wish to delete cached information using Clear data from this period dropdown menu. Click everything.
6. Click Clear Browsing Data when ready. Close.

Mozilla Firefox 3.6
1. Click Tools in the upper toolbar and select Clear Recent History.
2. Select the Time Range to Everything.
3. Click Cache.
4. Click the Clear Now button.
5. Exit and re-launch the browser.

ZuCamp is a brand new game and it is completely normal to experience the odd hiccup when you're playing. If an error does happen, just log out or close your browser and login again. Our tech team is working hard to fix these errors so you can play ZuCamp non-stop! Well, that's until mom calls you for supper!!!

Have you tried checking your spam folder? If you don't see the confirmation email there, visit http://www.zucamp.com/camper-activate-account and enter your username and password. You can enter ZC1RIW5 as the activation code. When you have a minute, could you send us your email address? We would like to look into why you may not have received the email. Thanks!

There are a variety of plans designed to fit the needs of your camp starting as low as $249 ($99 for CCCA & CCI members.) Check here for pricing and special discount offers.

We encourage all camps to pre-register now so they can receive regular development updates and access to incredible pre-launch pricing. ZuCamp is scheduled to go live on June, 2010 but camps do not need to wait till then to get started. Camps that make payment for their membership will be eligible for "ZuFirst" pricing. To purchase ZuCamp access for your camp feel free to call our sales team at 1 877 7 ZUCAMP (982267).

No, using ZuCamp is easy. To make the most of all its features it's good to have some experience with blogging or social networking. However, if you have no prior experience there's no need to worry. ZuCamp will still be tons of fun for you and your campers and help is always just a couple clicks away.

Just like you, the creators of ZuCamp are camp workers. We know what it's like to work long hours for weeks on end. That's why we created ZuCamp to save you and your staff time, energy and even money. There's a lot that you can do with ZuCamp... it certainly makes communication with your campers easy. However, if your schedule doesn't allow we'll make sure you're campers are having fun till you have time to reconnect.
By taking your communications online into the ZuCamp world you can empower your summer staff to stay connected to their camper all year long. This saves you the time and expense of costly mailouts and saves you the trouble of planning dozens of follow up events. Your campers are easily accessible as the play and explore ZuCamp. You and your staff can now simply send and instant message via ZuChat or pop campers a ZuNote... communications now take seconds (and there's not photocopier to contend with.).

No, all campers are eligible for a free basic account with ZuCamp. However, membership fees help us introduce new and exciting content and assist us in the costs of keeping ZuCamp safe. There are many added features that come with premium membership so we encourage you to consider blending this cost into your registration fees. Your campers will thank you and it's the easiest way to give your campers the best ZuCamp experience.

We've added some exciting additional content for premium members... check them out!

Feature	Basic	Premium
Communication - ZuChat	Campers can only chat with registered camp staff	Campers can chat with camp staff and all fellow ZuCampers
Communication - ZuNotes	Campers can only messages to registered camp staff	Campers can message camp staff and all fellow ZuCampers
Communication - ZuMag	Full access	Full access
Friend Lists	Cannot add other ZuCampers to friend list	Can create friend lists
Games	Individual games will time out after a designated amount of time	Full access to games without restriction
Kidmo (Video Bible Lessons)	Access to 1 new lesson/month	Access to new lessons weekly (with a library of 4 available at any time)
Currency	Can earn in game currency but cannot use it	Can use currency earned in games to purchase in game gear, give to their camp (making them eligible for great prizes), give to other players
Avatars	Can create one custom character - cannot be modified	Can modify character with new gear and exciting features
Cabins	Campers have access to basic furnishing in their personal cabin	Campers can customize their cabin with furnishings and gear that are purchasable with their in game currency

There are many benefits to buying pre-paid premium memberships for your campers. Here's just a few:

1. Save money with wholesale pricing - As a special introductory offer ZuCamp is offering incredible "wholesale" pricing to camps only. As a camp, you can save up to 60% off the regular online retail price which allow you to jump on board without breaking your budget
2. It's an easy way to generate revenue for your camp - Many camps are opting to pre-purchase premium membership to resell in their camp stores and tuck shops. Because ZuCamp is offering incredible introductory pricing to camps it's an easy way to generate a little revenue or pass on savings to your campers.
3. They make great prizes, gifts, incentives - Whether you are offering them as prizes for games and contests or using them as early registration incentives ZuCamp memberships are something your campers will love to receive.
4. It's your best method for your campers' automatic connection to your camp - Pre-purchased memberships are uniquely coded to your camp. When your camper activates their account they are automatically connected to your camp allowing you to instantly send follow up messages and reconnect with him or her.
5. It gives your campers the best of ZuCamp - While ZuCamp offers free basic memberships to all campers a premium membership gives campers access to the fullest ZuCamp experience.

It's incredibly simple. For every pre-paid premium account your camp purchases you will receive a uniquely coded membership card. Your campers can take these cards home, scratching them to reveal the secret membership code. Next they will log on to ZuCamp.com where they can select to enter this code. When they do their account will be instantly activated allowing them to enjoy all the fun of ZuCamp.

Absolutely! At ZuCamp we're camp workers too. That's why, in this time of budget constraints, we wanted to give you one more reason to get started with this incredible tool. ZuCamp is offering incredible introductory wholesale pricing to camps which allows camps to generate some much needed funding to support your ministry.

ZuChat is an instant messaging tool that allows players to communicate with other players and with their camp leaders who are currently online. It's easy to use and it's instant. Online line conversations are as simple as typing a message and pressing send!

ZuNote is an in-world email tool that allows players and camp staff to communicate even when the recipient is offline. ZuNote even sends a real world email to the recipient's registered email address making it an effect tool for staying connected.

ZuMag is an online magazine that features fun news and articles about ZuCamp happenings and the cool stuff that's going on at your camp. ZuMag allows you to easily publish content online in the ZuCamp world saving you the time and expense of conventional mailouts. Simply add your latest news to the ZuCamp news found in the ZuMag. Because we know how busy camp life can get ZuCamp will take care of regularly adding cool new content to the ZuMag to keep your campers reading. When you have content of your own to add, simply use the online tool found in your administrative control panel. This feature is sure to pay for itself many times over!

Is your website in need of a facelift? Maybe ZuCamp can help. Using a provided template you can easily redesign and present exciting content about your camp right within ZuCamp. A ZuPage is much like your own website. It provides ZuViewers all the important information about your camp. The unique thing about a ZuPage is your campers never have to leave ZuCamp to find important information that you may have on your website. This gives parents the confidence that their child is safe on ZuCamp and gives your camp the ability to convey important details about camp happenings and events. Because your campers never need to navigate away from ZuCamp there's never a risk of stumbling across questionable content on the web as they search for your site. Your ZuPage is also visible to the outside world allowing the public to find you quickly, right here in ZuCamp.

Our video uploading tool will not be available at launch but it will be coming soon. However, stay tuned for exciting developments!

At the time of registration ZuCampers will be given the opportunity to connect with the camp they attended. If your camp is registered with ZuCamp it will be as simple as selecting your camp from a list of participating camps.

No. Content that is provided by camps is only visible to campers that have associated with their camp.

ZuCamp has been carefully design to best suit campers that are ages 8-12. However, we have discovered that even some "big kids" are enjoying ZuCamp!

Kidmo is currently featured in over 7000 churches which span a broad spectrum of denominations. Kidmo offers cutting edge, media-driven curriculum resources that are shaping a generation of world changers. With Scripture as its guiding authority and learning made fun as its objective Kidmo content is not only entertaining but completely trustworthy. For more information about Kidmo, including their statement of faith, or to preview Kidmo material, visit www.kidmo.com.

ZuCamp is offering great discounts for members of various camping organization. Check with your organization office to see if they have accessed these incredible discounts on your behalf.

No, ZuCamp is owned and operated by Children's Camps International, a non-denominational, evangelical, non-profit organization. CCI's Statement of Faith can be viewed here.

Download our ZuCamp Admin Guide for assistance.

We do, currently by request - send us a note at support@zucamp.com and we'll be happy to assist!

We've added some exciting additional content for premium members... check them out!

Feature	Basic	Premium
Communication - ZuChat	Campers can only chat with registered camp staff	Campers can chat with camp staff and all fellow ZuCampers
Communication - ZuNotes	Campers can only messages to registered camp staff	Campers can message camp staff and all fellow ZuCampers
Communication - ZuMag	Full access	Full access
Friend Lists	Cannot add other ZuCampers to friend list	Can create friend lists
Games	Individual games will time out after a designated amount of time	Full access to games without restriction
Kidmo (Video Bible Lessons)	Access to 1 new lesson/month	Access to new lessons weekly (with a library of 4 available at any time)
Currency	Can earn in game currency but cannot use it	Can use currency earned in games to purchase in game gear, give to their camp (making them eligible for great prizes), give to other players
Avatars	Can create one custom character - cannot be modified	Can modify character with new gear and exciting features
Cabins	Campers have access to basic furnishing in their personal cabin	Campers can customize their cabin with furnishings and gear that are purchasable with their in game currency

Your child's safety is our top priority. That's why, In addition to some of the world's most sophisticated chat filtration systems, ZuCamp employs a team of dedicated moderators that monitor ZuCamp activity 24 hours a day 7 days a week.

Your child's connections are all subject to parental controls set in the parental control panel. Ultimately parents can choose who can and cannot connect with their child on ZuCamp. By default, only the trusted camp staff from the camp your child attended can chat with your child. However, if allowed by parental controls ZuCampers can add their friends allowing them chat together.

We encourage campers to avoid sharing personal information, such as their real name, age, where they live, etc. Along with the ZuCamp safety and moderation team, parents play a significant role in ensuring their children have a safe and enjoyable time on ZuCamp.